Megh Desai
187 Long branch run, Delaware, OH | 6146700990 | meghdesai97@gmail.com
Summary
- Diligent IT specialist seeing to expand my knowledge in computer and information systems. Organized and prepared to deliver high quality work. Eager to contribute to team success through skill sets that are constantly improving.
- Skills: (Practitioner Certification) AWS, (Proficient)Python, (Proficient) Java, SQL, Microsoft 365, Communication, Customer Service, Problem Solving, Creativity, Time Management, Organization,
Experience
- Technology Associate | ms consultants, inc | January 2022 - Current
- Hardware updates to ensure users computers are up to company standards: Graphics Card, Ram, HD, Peripherals, Drivers
- Deploy infrastructure-design software and provide updates using PDQ
- Detect bugs and apply patches for various infrastructure-design applications: Autodesk, Bentley, Esri, ODOT, PENNDOT, NCDOT, USACE, TrafficWare, Transfoft,
- Management of user licensing for Design software:
- Autodesk: Transitioned from network licenses to named user licenses. Used batch files to update existing users’ computers to new licensing method.
- Computer builds for new hires and using PowerShell scripts to automate tasks
- Microsoft active directory to set user and computer group policy
- Moved inventory/asset management from excel spreadsheets to an asset management application: Sassafras - Led implementation from concept to delivery
- Troubleshooting for internal employees for various types of IT related issues.
- Video conferencing troubleshooting: Zoom, WebEx, Lifesize, Teams,
- Service Desk Analyst | Ascena Retail Group | October 2018 - January 2019
- Application and platform support – point of sales applications: provided application deployment and updates for various POS systems.
- Troubleshooting for users using POS systems
- Team collaboration to make user processes better and more efficient
- Memeber Services Associate | Mount Carmel Fitness Center | April 2018 - October 2018
- Provided courteous, professional service and information to members, guests, prospects, staff, tenants, and vendors.
Education
- Franklin University | Summer 2019 - December 2021
- Major: Computer Science Engineering
- Related coursework: Object-Oriented Programming, Intrapersonal Communication, Intro to Ethical Analysis, Discrete Mathematics, Analytics, Linux Administration, Network- switching and routing, Database Management, Information Systems and Architecture.